Digital transformation in hospitality
Launch guest upgrades faster, lower cost to serve, and grow revenue per available room with secure, compliant delivery
From pilot to portfolio, every release ties to revenue, cost, and risk reduction.
“Lumenalta was instrumental in developing the technology that transformed our operations and set us apart in the market. Without their expertise and collaborative approach, we couldn't have built this innovative system that revolutionized our work and scale.”
“Lumenalta was instrumental in developing the technology that transformed our operations and set us apart in the market. Without their expertise and collaborative approach, we couldn't have built this innovative system that revolutionized our work and scale.”
Build a guest experience that pays back fast
Margins are tight, labor is volatile, and guests expect seamless digital touchpoints from booking to checkout. You need outcomes that show up on the P&L quickly. That means faster launches, lower operating costs, higher repeat stays, and stronger compliance without slowing teams down.
Our work focuses on business results first. We target increased direct bookings and ancillary revenue, shorter cycle times across check-in and service, and lower cost-to-serve across brands and properties. We connect the systems that matter in hospitality and explain the acronyms in plain English: PMS, POS, OTA, RevPAR, and ADR.
You get product teams that ship weekly, make better decisions with field data, and build in governance from day one. We align stakeholders across IT, operations, finance, and marketing so change sticks. The outcome is speed to market, scalability, and a measurable ROI that your board will support.
Why choose Lumenalta for hospitality digital transformation
Our cross-functional squads ship weekly, integrate with your governance, and focus on business results for hospitality and travel.
Airlines
Faster booking, smoother journeys
Modernize booking and loyalty flows, reduce service call volumes, and improve ancillary revenue capture while meeting compliance at scale.
Hotels & resorts
Higher RevPAR, lower cost to serve
Digitize check-in, upsell, and housekeeping flows to cut cycle times, reduce labor cost, and increase revenue per available room.
Cruise lines
Integrated guest services
Unify booking, payment, and excursion systems to shorten embarkation times, raise onboard spend, and reduce manual reconciliation.
Online travel agents and platforms
Stronger conversions, fewer disputes
Improve search and pricing accuracy, stabilize supplier integrations, and standardize payments to raise conversion rates and lower dispute costs.
Destination and tourism boards
Better visitor engagement
Deploy platforms that connect marketing, booking, and visitor services to increase tourism volume, repeat visits, and ROI from campaigns.
Meetings and events
Faster planning, reliable delivery
Automate venue booking, contracts, and service requests, reduce sales cycle time, and raise retention of high-value corporate clients.
Operations
Labor and quality
Scheduling, housekeeping, and service analytics lower minutes per room and raise CSAT.
Talent
Deep focus teams
Your project receives full developer mindshare with remote‑first, senior specialists.
Solve high‑impact use cases in the hospitality
Speed matters in hospitality. We focus on a clear set of use cases that connect to RevPAR, ADR, order value, labor productivity, and guest lifetime value. Each use case is mapped to KPIs, along with a release plan that can be measured in weeks.
Dynamic pricing and revenue optimization
Utilize property and market signals to maintain rising ADR and RevPAR without relying on manual spreadsheets. We unify data from PMS, web, and distribution, then test price fences and offers by segment for hotels and resorts. Finance gets clear guardrails and audit trails. Your team sees the impact in real-time through simple dashboards. Track lift in ADR and RevPAR, direct channel mix, and margin per stay.
Mobile check‑in, digital key, and upsell
Reduce front desk lines and increase upgrade rates with a simple mobile flow for hotels and resorts. We integrate with PMS and door-lock partners, and add inventory-aware offers at the right moment. Guests move faster, staff workloads drop, and you monetize early arrivals and late checkouts. Privacy and consent are built into the flow. Measure average check‑in time, upgrade take rate, and front desk labor hours.
Housekeeping and maintenance flow
Provide teams with accurate room status and prioritized tasks that update in real-time. We connect work orders, IoT alerts, and PMS events to reduce out-of-service hours and extend asset life for resorts and city properties. Supervisors see bottlenecks instantly and reassign work with one tap. Properties spend less on overtime while guest ratings improve. Track out‑of‑service hours, task completion time, and overtime cost.
Unified guest profile and loyalty personalization
Create a single view across booking, stay, dining, and offers without messy data handoffs. We combine PMS, POS, and web data into a clean profile and trigger moments that matter across lodging and dining. Marketing lowers acquisition cost while repeat stay rate rises. Legal and security keep governance intact. Measure the repeat rate, cost per acquisition, and offer redemption rates.
Omnichannel order and delivery
Bring marketplaces, kiosks, apps, and POS systems into one reliable flow for quick-service and full-service restaurants. Menu changes ship once and show up everywhere. You increase order volume, raise average check, and reduce cancellations and refunds. Operations get accurate prep times and fewer hold‑ups. Track average check, order acceptance rate, and refund rate.
Labor forecasting and scheduling
Utilize historical traffic, bookings, and local events to determine the optimal staffing levels across hotels and restaurants. Teams publish schedules that match service goals and budget constraints. Overtime drops, service stays consistent, and finance gets predictable labor costs. Employees gain a fair and transparent scheduling experience. Measure schedule accuracy, overtime %, and guest queue time.
Payments, fraud, and risk for resorts and gaming
Protect revenue across on‑property and online transactions. We implement real-time monitoring and workflows for AML and KYC with clear controls for audit. Chargebacks and promo abuse decline, payment acceptance improves, and compliance remains on track without blocking good guests. Align policy with on-property operations and loyalty rules. Track chargeback rate, approval rate, and investigation cycle time.
Data platform and analytics modernization
Retire brittle reports and stand up a governed data layer that supports revenue, operations, and finance across hospitality groups. We standardize models, simplify access, and deliver role‑based dashboards that show what matters. IT lowers business intelligence (BI) tool sprawl and support costs. Leaders get answers in minutes, not days. Measure report turnaround time, user adoption, and cost per insight.
How Lumenalta accelerates digital transformation in hospitality
Cross‑functional squads ship weekly across hotels, restaurants, and gaming, with each release tied to clear KPIs and a path to scale. Full-stack engineers, data experts, and product managers keep security, compliance, and reliability in focus, ensuring speed never sacrifices governance or cost efficiency. Outcomes are rolled up to portfolio-level ROI, so leaders can reallocate their budget with confidence.
Domain mastery
With an average 12 years of experience, our senior engineers operate at the intersection of skill and value to drive outcomes your business cares about.
Modernize
Digitizing dated processes, modernizing legacy systems, or rebuilding the broken and nonfunctional.
Accelerate
Propel discrete priorities and work streams forward faster than the standard pace of business will commonly allow.
Deep focus
Your project gets full developer mindshare, ensuring undivided attention and innovation without distractions from other clients.
Interested in learning more about our hospitality solutions?
Adaptable and measurable hospitality systems
Hospitality groups use our teams to replace brittle workflows with reliable, governed systems that show value fast. Programs focus on reducing cost to serve, lifting revenue per available room (RevPAR), and strengthening compliance, with privacy and auditability built in. Executives and investors see measurable impact from the first releases.
- Integrated booking and service flows that cut queue times and support upsell without disrupting operations
- Compliance playbooks for payments, guest data, and accessibility that scale across properties and regions
- Production readiness sprints covering load testing, failover drills, and incident runbooks to protect guest experience
Explore our services
End-to-end digital transformation delivered through a comprehensive suite of technical capabilities.
Plan your next 90 days
Bring your team and your backlog. We will shape the ROI case, a release roadmap, and clear guardrails for security and compliance.
