As a Client Delivery Manager, your primary role will be to foster and grow long-term relationships with our clients, ensuring their success while identifying opportunities to expand their business with us. You’ll act as both a strategic partner and a delivery lead, responsible for driving growth and ensuring that our solutions are effectively implemented to deliver ongoing value.
Who You Are: You are the kind of person who builds lasting relationships with clients while maintaining a high standard of care. Your proactive approach allows you to identify opportunities and challenges early, positioning yourself as a trusted partner who adds real business value. With a keen eye on delivery excellence, you’re experienced in managing end-to-end product delivery that aligns with client expectations and business objectives.
Your ability to understand client needs, even when they’re not explicitly stated, sets you apart. You focus on aligning client development with broader strategic goals while ensuring timely, high-quality delivery of solutions that continually benefit our partnership.
What You’ll Do: Strategic Partner & Delivery Leader:
- Develop a deep understanding of client needs, positioning yourself as both a strategic partner and the go-to resource for ensuring that solutions align with their objectives.
- Lead the end-to-end delivery of bespoke software solutions, managing project timelines, resources, and deliverables to ensure seamless implementation and client satisfaction.
Drive Growth & Identify Opportunities:
- Proactively identify new opportunities to help clients expand their business with us, driving growth through both relationship management and delivery excellence.
Build and Maintain Relationships:
- Act as the bridge between clients and internal teams, facilitating effective communication and ensuring smooth execution across the project lifecycle.
- Cultivate relationships with key stakeholders to gain insight into client objectives, provide regular status updates, and ensure satisfaction throughout the engagement.
Contribute to Expansion & Deepen Engagement:
- Help clients realize the full potential of our solutions by identifying ways to deepen their engagement and ensuring successful product delivery that supports their strategic goals.
Manage Client Development & Product Delivery Success:
- Oversee client relationships and product delivery processes to drive ongoing success and growth, ensuring that solutions meet high standards of quality and are delivered on time and within scope.
- Resolve issues swiftly, adapting project plans as needed to align with changing client needs or priorities.
Why This Role Matters: You will play a pivotal role in shaping the future of client relationships and project delivery, focusing on maintaining satisfaction, fostering trust, and driving additional opportunities. Your ability to manage both client development and product delivery will directly influence our success by ensuring high-impact solutions and sustained client growth.
Key Qualifications:
- Expert Relationship Builder & Product Delivery Leader: Proven success in fostering strong client relationships, managing project lifecycles, and leading end-to-end delivery of bespoke solutions.
- Business Acumen & Growth-Focused: Understands the client’s business landscape and identifies ways to drive mutual growth, both through strategic partnership and efficient delivery.
- Proactive, Ownership-Driven & Detail-Oriented: Proactive, Ownership-Driven & Detail-Oriented: Takes initiative to solve problems, maintain project momentum, and deliver on promises, ensuring client satisfaction and success.
- Adaptable & Collaborative: Able to navigate shifting priorities and timelines, coordinating effectively between clients and internal teams to ensure seamless delivery.
- Leadership in Client Development & Delivery: Effectively leads client engagements and product delivery, building strategies for long-term partnership and timely project completion.
Technical Background:
- Foundational understanding of technical products to ensure clear and effective communication with internal and client teams.
- Ability to support technical discussions as needed while maintaining a focus on both business growth and delivery success.
About Lumenalta: Lumenalta is an innovative company specializing in building technology with big business impact. We collaborate with clients across various verticals, including Financial Services, Consumer, Healthcare, Private Equity, Telecommunications, Media & Technology, and Transportation & Logistics. To learn more about our impactful work, please visit our case studies at lumenalta.com/case-studies. Join us and be part of a team that's shaping the future of business through technology.
