Head of IT Infrastructure and Operations

About the role

Lumenalta partners with forward-thinking organizations to build technology solutions that scale, delight users, and accelerate business growth. We value transparency, autonomy, and impact, empowering every team member to do their best work.

We're looking for a Head of IT Infrastructure and Operations to own the Run and Build sides of IT Infrastructure & Operations for a client operating in a highly regulated, financial-services environment. You'll be the single point of escalation for infrastructure and operations, balancing the day-to-day availability and stability of production systems with building out next-generation platforms, whether hosted internally, in the cloud, or through vendor/SaaS models.

This is a hands-on leadership role: you'll oversee cloud and on-premises infrastructure, vendor and technology relationships, budget, and governance, while partnering closely with business leadership to translate business and customer needs into technical strategy.

What You'll Be Doing

• Establish a desktop engineering sub-function to bring working efficiency in the company.
• Establish segregation of duties in the department by enabling Run and Build sub-functions within the IT Infrastructure & Operations.
• Establish processes and procedures for Database engineering functions and take them to the next level of maturity.
• Establish service levels for the I&O area and review with the CIO on a monthly basis.
• Leverage third-party support structure to enhance the client capability swiftly.
• Be the single point of escalation for the overall IT Infrastructure & Operations related activities.
• Oversees and operates the function of systems management for all infrastructure and business systems.
• Provides expertise in the security and management of Azure Cloud and on-prem environments to ensure proper design and management of these environments.
• Supports internal and external audit activities. Keeps documentation and logs of all regulatory-required systems information.
• Monitors performance, uptimes and capacity of all systems, both internal and vendor-hosted/managed via creation and upkeep of automated controls and systems where able.
• Establishes and maintains the Infrastructure Operations portion of the IT operations budget.
• Forecasts and budgets for hardware/software multi-year lifecycle.
• Develops competence within the team to support business applications and work in tandem with outsourced applications support teams to resolve issues quickly.
• Oversees all 3rd-party IT vendor services, contracts, and support relationships.
• Understands client’s technical infrastructure and ecosystem to provide relevant technical assessments and proposals to support the company's strategic goals and business needs.
• Designs and implements infrastructure solutions in collaboration with Software Development team to develop web and database architecture in Microsoft Azure as well as on-premises.
• Outlines pros and cons for technical solutions in order to enable effective and informed business decisions, ensuring the solution integrates well with existing in-house ecosystem and vendor systems.
• Complies with all federal and state rules and regulations that affect this job position and perform the required ongoing training for those regulations as directed by the Chief Risk Officer.
• Partner with third-party FinTech and other vendors to bring the knowledge base to enhance our platform capabilities
• Supervisory: Mentor and coach direct reports within the team to help develop them for future roles and provide proper succession; and manage performance of the team and conduct performance reviews within the processes of the client.

What we are looking for

• 10+ years of relevant and progressive infrastructure engineering and systems management experience using enterprise-level technologies
• 7 years of relevant experience in a financial institution or a regulated environment required
• 7+ years of relevant experience of managing/leading technical projects and assessing technical solutions
• 4+ years of relevant experience in leading operations and direct supervision of staff
• Strong analytical skills with fundamental understanding of the underlying business or customer need
• Ability to communicate with technical and non-technical stakeholders in order to drive alignment
• Ability to manage change and take active leadership in timely decision-making
• Ability to lead and motivate people and encourage teamwork, promote and exemplifies a culture of excellent customer service Strong Knowledge and experience with the following computer and server hardware and networking technologies:
• Network Operating Systems: Windows 2012, 2016, 2019
• Scripting languages such as PowerShell, batch, Perl, or Python
• Relational Database Systems administration with SQL Server or other relevant enterprise DBMS
• Enterprise-appropriate systems administration principles, practices and methods,
• Enterprise-grade networking components including firewalls, routers, VPN, switches, Layer-3 IP Networking and design
• Experience managing and building an Azure Cloud environment

Location

This is a fully remote position; however, candidates must be based in regions that align with the Pacific, Central, or Eastern U.S. time zones.