Multinational logistics company unifies shipment management with a scalable, single-source platform
A leading logistics services provider needed to eliminate manual duplication and unify shipment tracking across internal and external carriers.
Multinational logistics company consolidates two TMS into a single shipment platform.
Client: A multinational logistics company operating across the U.S. and Mexico delivers supply chain solutions for major manufacturers across multiple industries. Known for its flexibility and customer-centric approach, the company manages thousands of shipments daily across both in-house and outsourced fleets.
As shipment volumes grew, the company’s dual transportation management systems—one for internal operations and one for external carriers— created inefficiencies, data silos, and inconsistent tracking. Teams spent hours re-entering data to maintain visibility across systems, leading to delays, errors, and operational friction.
To modernize its logistics operations, the company partnered with Lumenalta to design and implement a unified shipment platform—one that delivers a single source of truth, real-time visibility, and predictive intelligence across every shipment.
Challenge: Running two independent TMS platforms limited the company’s ability to deliver seamless service across its network. Manual processes and duplicate entries constrained scalability and accuracy.
- Shipments had to be entered manually in both systems, doubling administrative workload.
- Fragmented records caused inconsistent tracking and delayed status updates.
- Customer service teams lacked unified visibility into shipment progress.
- Planners struggled to coordinate across internal and third-party carriers.
- Disconnected data increased operational risk and reduced confidence in reporting accuracy.
- Outdated interfaces slowed adoption and user efficiency.
- Stakeholders lacked real-time notifications for route deviations or delivery delays.
The company needed a centralized system that could unify data across all carriers, eliminate redundant processes, and deliver complete shipment visibility to internal teams and customers alike.
Solution: Lumenalta built a unified platform, consolidating data, workflows, and visibility into one scalable shipment management system.
A robust data integration layer was implemented to aggregate and synchronize records from both legacy TMS platforms. This allowed seamless bi-directional syncing while maintaining operational continuity during migration.
On the front end, Lumenalta developed a React-based web application that supports shipment creation, planning, and tracking across multiple user roles. Features include real-time GPS tracking, predictive overflow alerts, and abnormal route notifications, all designed to enhance transparency and responsiveness.
The system architecture—powered by Azure, .NET, PostgreSQL, and Python—provides a secure, scalable foundation for future integrations. Role-based access ensures that customers, planners, and suppliers each have tailored visibility aligned with their operational needs.
Weekly client working sessions ensured functionality aligned with real-world logistics operations, creating an application shaped by end-user insight and validated through active use.
Outcomes: The unified platform has transformed logistics operations and customer experience across the company’s network:
- Eliminated duplicate shipment entries, reducing manual administrative work.
- Unified internal and external tracking in one scalable system.
- Improved customer satisfaction through real-time visibility and proactive notifications.
- Reduced planner workload, increasing speed and accuracy of shipment creation.
- Predictive overflow alerts and abnormal route notifications enabled faster response to potential disruptions.
- Streamlined recurring operations through master route planning and automation.
- Modernized user experience for customers, suppliers, and service teams with role-based access.
The company now operates from a single, intelligent logistics platform that enhances performance, improves reliability, and strengthens relationships across its entire shipment network.
Eliminated
duplicate data entry by consolidating two legacy TMS systems into one source of truth
Faster
shipment planning and tracking with predictive overflow alerts and real-time GPS visibility
Higher
customer satisfaction through transparent, accurate shipment updates and proactive notifications