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Zephyr is a very unique aggregator

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of home services companies

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We partner with local brands

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in order to bring them on

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to our platform

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of best practices

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That includes people

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process and technology

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And so my role is to build

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the technology platform

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that helps take these local businesses

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and help them operate at a higher level

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delivering more value to clients

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as well as better business results

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for the owners

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Zephyr from its inception

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has been about creating

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a learning platform

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It starts with partnering

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with many local brands

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that are part of our portfolio

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Each of those brands

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have many field professionals

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each of them with hard

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earned experience

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and wisdom in the field

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that helps them

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diagnose issues

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better than others

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That is hard earned

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but easily lost

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And Zephyr

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creates the network

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where that expertise

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and set of best practices

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can continually

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be fed back

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into the whole

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to make the platform better

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I think we came into it

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with a different perspective

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around technicians

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and technology

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Again putting the technician

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at the center of the story

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and specifically

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with these local businesses

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We found a lot of them

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were excellent

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at what they did

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but the owners

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are stretched

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incredibly thin

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They're playing

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head of HR

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head of marketing

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They're leading teams

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They're training people

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They're hiring

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And so we thought

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we could bring

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a lot of platform

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resources

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to these businesses

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to really help them

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grow in ways

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they haven't before

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Field technicians

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get to be a part

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of shaping AI for the masses

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because we literally

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engage them

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in the development

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of products

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involving

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AI that help them in the field

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As a project analyst

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I'm fortunate

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to have the opportunity

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to come and hear firsthand

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from these technicians

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and project managers

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what it is

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about their day to day business

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that are pain points

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and how we can work together

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to find solutions

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to make their lives easier

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What's critical

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is to partner with firms

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like Lumenalta

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that match our need

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for instant scaling

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with deep expertise

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and the ability

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to get about

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what I call strategic doing

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as quickly as possible

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What I mean by strategic doing

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is an agile approach

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of both discovering

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what we need to build

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to create value

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while delivering it in parallel

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Zephyr as a corporate team

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is virtual

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we have no real home office

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and so we have very similar

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working models

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and it allows us to pick

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best of breed personnel

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to work on the most

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exciting projects

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and quickly

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form and gel together

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to create value